We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at entrodrones.com@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at entrodrones.com@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at entrodrones.com@gmail.com.
DELIVERY OF PRODUCTS
Our products may be delivered by local post and/or reputable courier companies. Deliveries are processed promptly on receipt of full payment into our bank account. Delivery normally takes between 2-3 days from dispatch from our warehouse depending on your delivery location in NZ, although from time to time this might be longer as a result of courier delays which is out of our control. From time to time there are also delays relating to incoming supplier shipments of product, but please understand that these delays are out of our control, but we do our best to inform our customers in these situations. Damaged or lost orders should first be addressed and resolved with the Post Office or courier company directly. Replacement of any such lost or damaged goods is made at the discretion of EntroDrones.com.
REFUNDS AND RETURNS
We do not offer a refund if you change your mind. At our discretion we may allow return of the product in exchange for another of the same value. It must be unopened and in the original packaging accompanied by your receipt. You must ensure we receive the products and please note that return shipping is at your cost for any exchange. Once we receive the returned products, we will check the product to ensure packaging is in original condition and check that the product hasn’t been opened – and therefore can be sold as new. We cannot offer an exchange or refund for any opened or used products. If we have made an error on your order, we will reimburse you for any return shipping costs. If you cannot make the product work or read or understand the instruction material, we are not obliged to accept the product back. We suggest you organise your own training to build your knowledge. All of our products have been sold extensively and most customers don’t require additional training, however some do. This is at the customer’s expense.
We handle all returns and process repairs, replacements, or refunds in accordance with Consumer Law. Our liability for products that are found to be under warranty is limited to: supplying you the repaired products; or the replacement of the products if repair is not applicable . Entrodrones.com is also at the mercy of the service agents of each manufacturer we work with. We will do our best to liaise on behalf of our customers with the service agents to get any service work completed in a timely manner.
WARRANTY INFORMATION
New Drones normally come with a 12 month warranty from purchase date on the drone itself (pleases see further details below), that covers manufacturer issues or product faults. However this does not cover wear and tear, mis-use of product, or other issues or crashes related to customer use (including damage to any third parties).
Note that the product with the reported problem MUST to be first returned to the authorised repair agent (at the customers cost) to be reviewed by technicians before the manufacturer is able to make final decision about the issue. No warranty claim can be evaluated if the product is not first returned. Only the authorised manufacturer service agent can provide legitimate inspection and analysis of any product returned.
All new batteries come with a 3 month warranty. All other new products and parts come with a 3 month warranty. See further details below.
Warranty and liability is limited to the product purchased, and not any additional losses incurred, including any third party losses or damage that may be incurred.
LIMITED WARRANTY DISCLAIMER
Please remember to retain the purchase receipt as you’ll be asked to present the receipt in any given cases.
How long does the warranty last?
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New Drones (GPS): 12 months warranty. Propellers, Landing gear carry a 1 month warranty. Supplied batteries carry a 3 month warranty.
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New Accessories: 3 months warranty.
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New Batteries: 3 Month warranty.
- A replacement product (or part) or repaired product assumes the remaining warranty period of original purchase date of the initial product or accessory.
What does the limited warranty cover?
- The limited warranty covers any defects in material or workmanship under normal use during the warranty period.
- If the product is deemed to be under warranty by the manufacturer’s service agent, the manufacturer or manufacturer’s agent will repair or replace at their discretion.
What does the limited warranty NOT cover?
The limited warranty does not cover any problem that is caused by:
- Conditions, malfunctions or damage not resulting from defects in material or workmanship.
- Damage to the product resulting from negligence, mis use, wear & tear, water or salt intrusion into the drone, corrosion on any external parts, failure to clean and maintain the drone regularly.
- Subsequent Damage or failure of a product as a result of a previous crash where the drone was not first returned to the authorised repair agent for inspection.
- Cleaning of the product where there is found to be sand, corrosion or other contaminants present.
- Damage to the product (or other people or property) caused by lack of adequate training or skill level when using the product. It is highly recommended to seek professional training before using any drone product.
- In cases where the product is not first returned to the authorised repair technician for initial inspection, there will be no warranty.
- Damage to a product resulting from unauthorized modification of the product.
- Theft or loss of the product.
- Using the product outside of the manufacturer’s specifications or instructions (for example overloading the drone, using the drone in excessive weather environments, not being sufficiently trained while flying the drone, not following nz laws and regulations, or many others)
- Damage caused by External interference from external sources including (but not limited to): Microwave Interference, Radio Interference, Radar Interference, WIFI Interference, Magnetic Interference, Electrical and Atmospheric Interference, Issues around GPS Satellite reception.
- Any Damage to the drone resulting from prior misuse of the product which subsequently causes the product to fail or stop operating in some way as compared to how it normally would. This includes such things as issues and damage resulting from lack of understanding, knowledge or training, inability to read and/or follow instructions, impact with any objects including but no limited to trees and vegetation, birds, fishing line, rocks, cars, etc.
- The Warranty does not cover return shipping to our service centre to for them to investigate the issue further.
- It also doesn’t cover if you change your mind about your purchase. We are obliged to repair or replace in relation to any manufacturer defects but there is no obligation on Drone Fishing NZ if you have changed your mind.
- Mis-use of the product or failing to follow the instructions or information in the product manual or any information videos related to the product. (Please see copies of the correct NZ product manuals in the support section of this website, and these manuals are the only ones that should be referred to under ANY circumstances.).
- If the product has ownership transfer to another person from the original purchaser including gifting, or sale – then the original warranty does not apply.
Rechargeable Batteries
Note: There is three month limited warranty on sale of new rechargeable batteries. If you claim the battery to be faulty within that time period, the battery will be inspected and if any user abuse, improper maintenance, or mis-use is found on the battery, the claim will be rejected.
The warranty on any rechargeable batteries is subject to the user following all safety and precautions provided (please see the support section of this website for more information regarding the product you purchased). FAILURE TO FOLLOW: THE CORRECT INFORMATION REGARDING THE BATTERY MAINTENANCE, USE & CHARGING OF THE BATTERY, USE OF THE CHARGER, AND ANY RECOMMENDATIONS, IS STRICTLY FORBIDDEN AS THIS IS DANGEROUS AND CAN CREATE A FIRE RISK. DRONE FISHING NZ TAKES NO RESPONSIBILITY UNDER THESE CONDITIONS. The warranty does not cover overcharging or over discharging of batteries (which then leads to battery issues or non working batteries).
IMPORTANT NOTE : NEVER leave batteries unattended while they are charging. Our recommendation is to always charge and store batteries in a fireproof bag or container. Do not leave the battery charger on overnight, and turn off/remove power to chargers before going to bed. Only use the correct original charger & cables supplied by the manufacturer and follow all reasonable standards while charging (ie. no double plugs or loose connections, direct connections to power outlets rather than multi-plugs). Batteries should not be stored for more than a few days on full charge and batteries should not be fully drained out of charge as the battery can be permanently damaged in both cases.
Please note that all products and accessories sold on this website are not toys, and should not be operated by children at any time (under the age of 18 years). Many products have hazardous moving parts which can be dangerous.
If you change your mind about a purchase
Please note that if you change your mind about a purchase you have made through our store, then it is upto the discretion of EntroDrones.com as to whether to accept the product back. We will also only be able to provide replacement with a different product under the following conditions:
– The product & packaging is in brand new condition and resealable condition and the product is working correctly (as deemed by our service staff).
– All Packaging and other accessories supplied with the product at time of sale have been returned and are in brand new condition.
– It is within 7 days of the purchase date.
Please be aware that EntroDrones.com or related entities take no responsibility for the the use or mis-use of our products by the customer, or any resulting damage that may occur. The customer needs to use the product or fly their drone is a safe manner at all times, reading all documentation supplied with the product, and obeying all laws before use or flight. It is also highly advisable that the customer reads and understands all laws are regulations both national and local, including the CAA Regulations (or CASA in Australia). The CAA Website is provided here for more information: https://www.aviation.govt.nz/
LIMITATION OF LIABILITY
It is an essential pre-condition to you using our website that you agree and accept that EntroDrones.com is not legally responsible for any direct, indirect, consequential or incidental loss, injury or damage you might suffer related to your use of the website, whether from errors or from omissions in our information, any products or services we offer or from any other use of the website. Your use of any information, materials or services on or through this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
To the extent we are unable to exclude liability; our total liability for loss or damage you suffer or incur from our products and website services is limited to us re-supplying the Product or Services to you, or, at our option, us refunding to you the amount you have paid us for the Products or Services to which your claim relates.
Legislation may confer certain rights, warranties and guarantees and remedies relating to the provision of the products and website services which cannot be excluded, restricted or modified, including but not limited to Consumer Law. At no time are these statutory rights sought to be excluded.
